Terms and conditions
Purchase
When placing an order through this Website, upon confirmation that such order is accepted a sales contract will be executed between you and us, which will be governed by these Terms and Conditions and specifically by the Purchase Terms mentioned below.
Please read these Purchase Terms carefully before ordering Products online from the Officialbag Website. Please, note that these Purchase Terms include the terms contained in those pages.
These Purchase Terms apply to all offers and contracts relating to the sale and delivery of Products by Officialbag. In other words, you agree to these Purchase Terms, when you (i) order anything from the Website or (ii) at any web page directly connected to the Website or when you accept an offer from Officialbag. It is only possible to deviate from these Purchase Terms if agreed in writing by Officialbag.
You have to be 16 years of age or older to buy Products via the Website.
You guarantee that the information you provide to Officialbag in the request or order is accurate and complete.
Please read these Purchase Terms carefully before ordering Products online from the Officialbag Website. Please, note that these Purchase Terms include the terms contained in those pages.
These Purchase Terms apply to all offers and contracts relating to the sale and delivery of Products by Officialbag. In other words, you agree to these Purchase Terms, when you (i) order anything from the Website or (ii) at any web page directly connected to the Website or when you accept an offer from Officialbag. It is only possible to deviate from these Purchase Terms if agreed in writing by Officialbag.
You have to be 16 years of age or older to buy Products via the Website.
You guarantee that the information you provide to Officialbag in the request or order is accurate and complete.
Product
The easiest way to find the product you desire is to use the search function at the top right of the page by entering the keyword in the search box and click 'Search'. You can also find the product of interest by selecting the filters placed inside the E-SHOP section, at the top of the page.
Unfortunately it can happen that some products of the collection are not available online and/or in our warehouse. If the product is not available online, please contact our Officialbag Customer Service at:
Minor differences in colour and other variations in Products are possible as a result of different image acquisition, display technologies or other technical reasons. Officialbag is not liable for these variations and deviations.
Unfortunately it can happen that some products of the collection are not available online and/or in our warehouse. If the product is not available online, please contact our Officialbag Customer Service at:
Minor differences in colour and other variations in Products are possible as a result of different image acquisition, display technologies or other technical reasons. Officialbag is not liable for these variations and deviations.
Prices
Prices are quoted in Euro (€, EUR).
Officialbag reserves the right to make price changes prior to an order placed by you.
Officialbag reserves the right to change, limit or terminate any special offers or discounts at any time.
Officialbag charge delivery costs. The delivery costs vary for quantity of Products and Countries. These costs will be charged separately, itemised and added up with the total amount of the order. For extra EU countries, the total amount indicated in the payment page includes the costs of Product/s and shipping. Import custom duties and taxes, where due, are not included and must be paid by the Client.
Officialbag reserves the right to make price changes prior to an order placed by you.
Officialbag reserves the right to change, limit or terminate any special offers or discounts at any time.
Officialbag charge delivery costs. The delivery costs vary for quantity of Products and Countries. These costs will be charged separately, itemised and added up with the total amount of the order. For extra EU countries, the total amount indicated in the payment page includes the costs of Product/s and shipping. Import custom duties and taxes, where due, are not included and must be paid by the Client.
Orders
All information on the Website is an invitation to treat only. In other words, the information is not an offer or binding contract. You agree that your order is an offer to purchase the Products listed in your order.
Officialbag is entitled to verify an order in advance at all times and/or to refuse to accept an order without providing reasons and with no liability to you or any third parties. If Officialbag does not confirm acceptance of your order within ten working days, it is deemed to have been refused. All orders submitted by you are subject to acceptance by Officialbag. We may choose not to accept your order at our own discretion.
Examples of when we may not accept your order are as follows:
After your order has been placed, we will send you an order acknowledgement email with your order number and details of the Products you have offered to purchase. Acceptance of your order and the formation of a contract of sale of the Products between you and Officialbag will take place when you receive an e-mail from Officialbag which confirms the shipping of Products.
If your order (or part of the order) is canceled, the amount of course will be refunded to your account. Refunds are usually made within 14 days. However, your bank may take a few days longer to process the transaction.
All Products will remain the property of Officialbag until you have paid all amounts owing to us in full under any agreement, including the payment of costs, earlier or later deliveries or partial deliveries.
It is not possible to cancel your order, because we start to process your orders as soon as it is submitted. However, if you no longer want the product purchased, you can return it and you will be refund within 14 days. You can get a refund on returned products only if the return is in accordance with our criteria.
Officialbag is entitled to verify an order in advance at all times and/or to refuse to accept an order without providing reasons and with no liability to you or any third parties. If Officialbag does not confirm acceptance of your order within ten working days, it is deemed to have been refused. All orders submitted by you are subject to acceptance by Officialbag. We may choose not to accept your order at our own discretion.
Examples of when we may not accept your order are as follows:
- If Products are shown on the Website but are not available.
- If we are unable to obtain authorisation of your payment.
- If shipping restrictions may apply to a Product.
- If Products shown on the Website contain a manifest error such as being incorrectly priced or otherwise incorrectly described.
After your order has been placed, we will send you an order acknowledgement email with your order number and details of the Products you have offered to purchase. Acceptance of your order and the formation of a contract of sale of the Products between you and Officialbag will take place when you receive an e-mail from Officialbag which confirms the shipping of Products.
If your order (or part of the order) is canceled, the amount of course will be refunded to your account. Refunds are usually made within 14 days. However, your bank may take a few days longer to process the transaction.
All Products will remain the property of Officialbag until you have paid all amounts owing to us in full under any agreement, including the payment of costs, earlier or later deliveries or partial deliveries.
It is not possible to cancel your order, because we start to process your orders as soon as it is submitted. However, if you no longer want the product purchased, you can return it and you will be refund within 14 days. You can get a refund on returned products only if the return is in accordance with our criteria.
Payment
If you are a registered user of the Officialbag Website, please use your email address to login. If you do not have an account, please note that it is necessary to have one before making the payment.
Before concluding the purchase, please check the delivery address and choose the method of payment, then proceed clicking on 'Confirm Order' . After order confirmation is no longer possible to make changes, so make sure that everything is correct before payment.
Before concluding the purchase, please check the delivery address and choose the method of payment, then proceed clicking on 'Confirm Order' . After order confirmation is no longer possible to make changes, so make sure that everything is correct before payment.
Before concluding the purchase, please check the delivery address and choose the method of payment, then proceed clicking on 'Confirm Order' . After order confirmation is no longer possible to make changes, so make sure that everything is correct before payment.
Before concluding the purchase, please check the delivery address and choose the method of payment, then proceed clicking on 'Confirm Order' . After order confirmation is no longer possible to make changes, so make sure that everything is correct before payment.
Invoice
Officialbag will include the printed invoice in the box used for the good shipping. Officialbag reserves the right to issue or make available electronic invoices and you agree to such form of invoicing.
Delivery
Deliveries will be done on business days, not being a public holiday in your country or in the area in which our Officialbag warehouse is located. Therefore, please, take into account any public holidays including any national, provincial and/or local holidays in your country of residence and in the city of Tolentino (MC) - Italy (Officialbag warehouse address). Note that public holidays may vary per country and per year. We suggest checking all public holidays to get a better estimation of delivery periods.
The products ordered will be shipped within 5 working days from the receipt of payment. Shipments will be delivered within 2/5 working days. Note that Delivery periods are indicative and are therefore not regarded as strict deadlines. The mere fact that a delivery period is exceeded does not entitle you to compensation.
Officialbag is entitled, insofar as reasonably possible, to make split deliveries so that you receive your Products as soon as possible. In the unlikely event that, after entering into the sales contract, Officialbag can no longer deliver your Products and is not responsible for this situation, Officialbag will be entitled to terminate the sales contract. Officialbag will, of course, inform you as soon as reasonably practicable and reimburse any payments made.
The products ordered will be shipped within 5 working days from the receipt of payment. Shipments will be delivered within 2/5 working days. Note that Delivery periods are indicative and are therefore not regarded as strict deadlines. The mere fact that a delivery period is exceeded does not entitle you to compensation.
Officialbag is entitled, insofar as reasonably possible, to make split deliveries so that you receive your Products as soon as possible. In the unlikely event that, after entering into the sales contract, Officialbag can no longer deliver your Products and is not responsible for this situation, Officialbag will be entitled to terminate the sales contract. Officialbag will, of course, inform you as soon as reasonably practicable and reimburse any payments made.